Seedpod
Helping first-time homebuyers actually understand what they're looking at.
Proptech
0 -> 1
Role
Product Designer
Timeline
8 weeks
team
2 Enginners, 1 PM, me
platform
Web
The Real Problem
Therapists at Meridian Health were documenting 3-5 client sessions daily. Each one meant clicking through 12 different screens, re-entering the same information multiple times, and hoping nothing crashed before they finished. People were losing work, getting disoriented, and spending 15-20 minutes per note when they had clients waiting.
But here's what made it worse: the interface gave no indication of progress. Therapists would finish what felt like the last screen, only to discover three more hidden steps. The 'back' button sometimes saved your work and sometimes didn't. There was no auto-save, so one accidental click could erase 15 minutes of careful documentation.
The feedback we got was pointed:
'I genuinely don't know if I'm done or if there are more screens hiding somewhere.'
'I've lost the same note three times this week.'
'Why am I entering the session date in four different places?'
The underlying issue wasn't just bad UI—it was that nobody had ever looked at the complete journey. Each screen had been built separately over time, and they'd never been stitched into a coherent experience.
What I Had to Work With
No direct access to therapists. HIPAA compliance and client confidentiality meant I couldn't shadow sessions or run live usability tests. I had user surveys, interviews with clinical directors, and months of support tickets. Not ideal, but enough to identify patterns.
A rigid design system. The platform used a third-party component library we couldn't modify. Custom solutions weren't an option—I had to work within existing patterns.
An 8-week deadline. Leadership wanted improvements shipped fast. A complete rebuild wasn't realistic.
These constraints shaped everything. Instead of reimagining the whole system, I focused on the changes that would have the biggest impact with the least structural upheaval.